Refund & Returns Policy

Refund & Returns Policy – Lumonest  
Because Strange Items Deserve Clear, Fair Policies

At Lumonest, we hand-pick gadgets and odd items that are fun, quirky, and different from anything you’ll find in a regular store. We want you to enjoy your new weird invention as much as we enjoyed finding it — and if something goes wrong, we’re here to help.

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30-Day Return Window
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You can request a return within **30 days** of receiving your order.

To be eligible for a return:
- The item must be unused and in its original packaging.  
- All accessories, pieces, and included parts must be returned.  
- Items damaged due to misuse or handling errors cannot be refunded.

Once your return arrives at our facility, we inspect it and process your refund.

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When Returns Are Accepted
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We accept returns if:
- You received the wrong item  
- Your item arrived damaged  
- Your item is defective or not working properly  
- The product is clearly different from what was described

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When Returns Are Not Accepted
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Returns may be rejected if:
- The item was used or shows signs of wear  
- Pieces or accessories are missing  
- Damage was caused after delivery  
- The original packaging is missing

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Damaged or Faulty on Arrival
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If your gadget arrives damaged, broken, or malfunctioning, contact us within **7 days** with:
- A photo or video of the issue  
- Your order number  

We will send a replacement at no cost or issue a full refund if a replacement is unavailable.

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Return Shipping Costs
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For USA, UK, and Canada:
- If the item is damaged or incorrect: return shipping is free.  
- If it's a change-of-mind return: the customer may cover the return shipping cost.

For all other countries:
- Customers may be responsible for return shipping unless the item was defective or incorrect.

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Refund Processing Time
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After we receive and inspect your return, refunds are issued within:
**5–10 business days**  
Refunds are sent back to your original payment method.

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Cancellations
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Orders can be cancelled within **12 hours** of purchase.  
After that, the order may already be processing or shipped.

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Exchanges
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You can exchange your item for another color, style, or variant — if available.  
Just contact us with your request.

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Final Sale Items
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Some limited or rare items may be marked as **Final Sale**.  
These can only be replaced if damaged on arrival.

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We’re Here to Help
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Whether your gadget lights up, spins, hovers, transforms, or just looks weird — we want you to enjoy it.

For any return or refund questions:
Email: support@lumon-est.com