FAQs
FAQs – Lumonest
Everything You’ve Ever Wondered About Strange, Odd, and Unexpected Gadgets
We know our products are unusual — that’s why people love them.
Here are the most common questions customers ask before (and after) their weird new gadget arrives.
----------------------------------------------------
What kind of products do you sell?
----------------------------------------------------
We specialize in **odd, surprising, and uniquely designed gadgets** — items you don’t usually see in normal stores.
If it makes people say “Wait… what IS that?” — you’ll probably find it here.
----------------------------------------------------
Where do you ship from?
----------------------------------------------------
We work with **multiple fulfillment centers** around the world, depending on the type of gadget.
All shipping and support are coordinated from our UK operations point.
----------------------------------------------------
How long does shipping take?
----------------------------------------------------
Typical delivery times:
- USA: 7–15 business days
- UK: 5–12 business days
- Canada: 7–15 business days
- Australia: 7–15 business days
- Rest of World: 10–20 business days
Exact time depends on item type and location.
----------------------------------------------------
Do you offer free shipping?
----------------------------------------------------
Yes!
Free shipping is available for:
- United States
- United Kingdom
- Canada
Other countries have a simple flat shipping fee.
----------------------------------------------------
How do I track my order?
----------------------------------------------------
Once your order ships, you’ll receive a tracking number by email.
You can check your delivery status anytime on our **Track Your Order** page.
----------------------------------------------------
My tracking hasn’t updated. What should I do?
----------------------------------------------------
Don’t worry — this is normal.
Tracking may take **1–3 days** to update while the package moves between carrier facilities.
If there’s no movement for **10+ days**, contact us and we’ll investigate immediately.
----------------------------------------------------
What if my gadget arrives damaged?
----------------------------------------------------
Just send:
- A photo or video of the issue
- Your order number
And we’ll replace it or refund you — no stress.
----------------------------------------------------
Do you accept returns?
----------------------------------------------------
Yes!
You can return your order within **30 days** as long as it’s unused and in its original packaging.
Full return policy is available on our “Refund & Returns Policy” page.
----------------------------------------------------
What payment methods do you accept?
----------------------------------------------------
We accept major credit/debit cards, PayPal, and secure checkout options depending on your region.
----------------------------------------------------
Can I cancel my order?
----------------------------------------------------
Orders can be cancelled within **12 hours** of placing them.
After that, the order may already be processing or shipped.
----------------------------------------------------
Are your products safe?
----------------------------------------------------
Yes — but some gadgets contain small parts, magnets, or electronics.
Always keep them away from young children unless stated otherwise.
----------------------------------------------------
How can I contact you?
----------------------------------------------------
Simply email us anytime:
support@lumon-est.com
We’re always happy to help — whether you have a question, an issue, or you just want to ask “How does this weird gadget work?”