Shipping Policy
Shipping Policy – Lumon-Est
Where Strange Creations Begin Their Journey Across the Stars
At Lumon-Est, every piece you order is more than an object — it is a mechanical artifact crafted to intrigue the senses and challenge the ordinary. Because our creations are uniquely engineered and visually unusual, each one travels through a carefully coordinated logistics route designed to preserve its cosmic beauty and structural precision.
Our fulfillment partners operate through multiple specialized facilities worldwide, while all logistics are centrally managed through our UK operations point to ensure a seamless and secure delivery process.
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Order Processing
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Every order undergoes a meticulous inspection phase before dispatch.
Processing typically takes **1–3 business days**, where each item is tested, polished, and packaged to withstand long-distance travel.
During high-volume periods, processing may take slightly longer — but rest assured, your artifact is being prepared with care.
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Shipping Destinations & Costs
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★ Free Shipping Regions
We proudly provide **free standard shipping** to:
- United States
- United Kingdom
- Canada
These destinations benefit from optimized express routes chosen specifically for the safe transport of fragile, unusual pieces.
★ Worldwide Shipping (Paid)
Customers outside the regions above will see a simple flat shipping fee at checkout.
Rates vary by destination and carrier availability.
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Estimated Delivery Times
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Depending on cosmic alignment — and courier operations — delivery typically takes:
- USA: 7–15 business days
- UK: 5–12 business days
- Canada: 7–15 business days
- Australia: 7–15 business days
- Rest of World: 10–20 business days
Note: Customs processing, weather anomalies, or seasonal congestion may extend delivery windows.
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Tracking Your Order
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Once your order departs our facility, you will receive a tracking number by email.
Tracking data may take **1–3 days** to update depending on the carrier’s scanning schedule.
Track your shipment anytime through our “Track Your Order” page.
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Address Issues & Failed Delivery
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If a shipment is returned due to an incorrect address, incomplete details, or multiple failed delivery attempts, the customer may be responsible for re-shipping fees.
Please double-check your address at checkout — especially for highly fragile or collectible items.
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Lost or Stalled Shipments
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If your tracking shows no movement for **10+ days** or your delivery exceeds the maximum estimated time, our support team will investigate directly with the carrier.
We stand behind every order and will ensure you receive a resolution.
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Customs & Import Duties
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International orders outside our free-shipping regions may incur customs or import fees depending on local regulations.
These charges, when applicable, are the responsibility of the customer.
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Shipping Origin
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Orders are fulfilled through our global logistics network and coordinated through our UK operations point:
Lumon-Est Ltd
Unit 5 Skylink House
30 Calder Drive
West Drayton
UB7 8JX
United Kingdom
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Need Assistance?
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Our support team is available every day to help with shipping inquiries or tracking questions.
Email: support@lumon-est.com